Partner Business Manager
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST : Focus + Accountability + Speed = Talkdesker.
- Focus : Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability : Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed : Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker : YOU!
Responsibilities :
Drive engagement, pipeline and ultimately revenue through strategic Talkdesk partnershipsFocus on critical and strategic partners and accounts that have a significant fiscal and strategic impact on the companyBuild and foster relationships with other prospective platform partners, and explore and define strategy and opportunitiesIdentify, structure, negotiate and execute deals with prospective platform partnersInternalize the Talkdesk vision, solution set, product roadmap, and go-to-market activities and effectively communicate these to partner constituentsCollaborate internally with our Sales, Marketing, Product and Customer Success teams to identify high value opportunities and create partner enablement content and infrastructurePrepare tailored presentation materials and conduct presentations and demonstrations to accelerate partner acquisition and retentionBe an advocate for partners, ensuring alignment and execution on Talkdesk objectivesRepresent Talkdesk at industry events, conferences, and partner forums as a thought leader and advocateRequirements :
4+ years of experience in partner salesBA / BS degree; MBA preferredExperience working with GSI's, VAR's, TSB(D)'s, Telco's.Proven results in partnerships, including building joint business plans, negotiating agreements, navigating complex organizations, onboarding partners, and managing / optimizing ongoing relationshipsEngaging personality with excellent communication and presentation skillsExperience communicating persuasively to internal and partner executivesHighly organized self-starter who runs toward opportunitiesCreative and critical thinkerComfortable operating in a fast-paced, dynamic startup environmentTravel requiredWork Environment and Physical Requirements :
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)