Lawyer Referral Information Specialist

Job Description

Job Description

Description :

The Lawyer Referral and Information Specialist serves as the primary point of contact for individuals seeking legal assistance. This role is responsible for responding to live chat, emails, and phone inquiries in a courteous and timely manner, assessing the nature of each request, and referring individuals to qualified attorneys or appropriate agencies as needed. The Specialist is also responsible for pursuing the collection of outstanding forwarding fees owed by panel attorneys and supporting the program with various administrative tasks to ensure efficient day-to-day operations.

Customer Service

Specialists are responsible for responding to incoming telephone calls, live chat messages, emails, and general mail from members of the public seeking legal assistance. They conduct brief interviews to determine the nature of each inquiry and screen callers to identify the most appropriate solution for their legal needs. Key responsibilities include :

• Referring callers to the appropriate attorney, government agency, or flat / reduced fee program
• Accurately entering caller and referral information into the database during the referral process
• Screening clients for eligibility in the Modest Means Program
• Researching and maintaining up-to-date knowledge of nonprofit legal resources to provide alternative referrals when appropriate

In addition, the Specialist provides administrative support for several LRIS-related programs, including :

Servicemember Civil Relief Act (SCRA), Guardian ad Litem, Wills for Heroes, and Law Week Programs : Assigns volunteer attorneys to civil and family law cases as needed

Modest Means Program : Reviews applications for eligibility and assigns qualifying family law cases to appropriate attorney

Requirements :