Technical Account Manager

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Location : Home-based, California or Oregon, United States

Position Summary :

Are you ready to start a new journey with a team of energized professionals advancing and connecting the world's infrastructure? Bentley is looking for you! We are looking for a Technical Account Manager, reporting to Solution Engineering Management to support key Bentley accounts.

As a Technical Account Manager (TAM), you will lead revenue goals with Bentley's strategic accounts by managing their technical relationship and strategy. The TAM combines sales methodology, industry knowledge, and technical expertise to align with sales initiatives and advocate for customers within Bentley. By collaborating with sales, product, user success, consulting, and marketing teams, the TAM ensures a comprehensive understanding of the customer's environment, challenges, and needs.

The role focuses on fostering long-term partnerships, customer expansion, and new acquisitions, aligning customers' business projects and technical goals with Bentley's vision and strategy.

Responsibilities :

• Technical Account Plan Development and Management : In partnership with Account Managers, you will develop the detailed technical aspects of account plans and execute a strategy for closing business, supporting growth in ARR and usage of products.
• Technical Roadmap Influence : Develop the required knowledge of customers' business processes, workflows, and technical requirements to provide insight and guidance required to position the value of current and new Bentley solutions.
• Technical Discovery & Solution Fit : Manage technical discovery to guide the formulation of requirements definitions, scope documents, customer needs studies, and process and project assessments for sales opportunities.
• Customer Closure : Align with the extended Account Advancement team to secure business and technical closure of the proposed solution. Manage technical evaluations, define solution architecture, facilitate product demonstrations, and "pilot" projects. Provide technical validation and assess proposed solutions' feasibility, correctness, and completeness; apply best practices in solving business problems.
• Collaboration : Partner with cross-functional teams (Sales leadership, Success Management, Product Development, and other Solution Engineering team members) to acquire the correct talent / resource for opportunities. Provide feedback to Product Teams via established channels to improve products.
• Internal Leadership : Interact and communicate with the business groups at Bentley to ensure that needs are met. Support sales opportunities and account planning, execute the Bentley Sales Process, and use Salesforce to document key activities. Connect with relevant stakeholders and users in the account during engagements and gather account-specific intelligence, feedback, and insights and share with account teams for incorporation into account strategy and plans. Collaborate with account teams to develop account strategies and attend regular account team meetings, as required, at an appropriate cadence determined by the account strategy. Attend and support escalation calls, where appropriate and required by Escalation leads.
• Foster a culture of "One Bentley" and collaborating with internal stakeholders in a manner that benefits the Account.
• Travel to customer sites up to 50% of the time may be required.
• This is a full-time role.
• Requires sitting or standing at will while performing work on a computer (or any otherphysical requirements ).
• This role requires communication with Managers, peers and other colleagues of the company in person, and / or by utilizing Microsoft Teams chat, calling and meeting functions.

Qualifications :

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About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com

Equal Opportunity Employer :

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com

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