Senior Sales Strategy Operations Manager

Overview

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About Maze

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In today's AI-powered world, anyone can build a product fast. The real challenge is deeply understanding user needs and building the right product. Maze enables researchers, designers, and product managers to recruit participants, run studies autonomously, and surface insights that drive product decisions. Our AI capabilities automate busywork and add depth to insights. Maze was named the #1 user research platform in UX Tools' Design Tools Survey, and we're scaling fast across industries with world-class customers.

Maze is a Series B company backed by Felicis, Emergence, and Amplify. We operate a global remote workforce driven by our core values. This role is open exclusively to candidates based in the United Kingdom, Portugal, or within the Eastern Standard Time Zone in the United States or Canada. Applications from other locations will not be considered.

About The Role

We are building out our Business Operations & Go-To-Market (GTM) Operations team. The mission of the Business Operations team is to help Maze grow faster and run better through deep analytical work, operational excellence, and cross-functional collaboration to support leadership decisions. In this role, you will gain significant exposure to the Senior GTM Leadership team, helping to build strategy and processes.

What You'll Do

• Shape and execute our GTM strategy and processes from lead generation to renewal
• Partner with COO and sales leadership to build GTM plans (quota, capacity, priorities)
• Drive cross-functional collaboration with Marketing, Product, and Customer Success to optimize the customer journey
• Analyze sales metrics, pipeline health, conversion rates, and rep productivity; build and maintain reporting infrastructure
• Partner with Finance on sales forecasting, commission design, and revenue recognition
• Support company-wide projects like Pricing & Packaging, ICP definition, and new product rollout
• Run ad-hoc, company-wide projects
• Leverage GTM tools through AI-driven initiatives
• Coach and mentor team members and promote accountability

What You'll Need

Inclusivity and Pay

Maze is committed to an equitable, inclusive workplace. We welcome diverse perspectives and encourage applicants with non-traditional backgrounds to apply. We are transparent about compensation ranges and offer generous benefits.

Benefits

Outreach Notice

We understand you may be excited about the job. Please refrain from reaching out to current Maze team members on LinkedIn for referrals. Referrals are provided by team members who personally know the candidate. Also, avoid submitting support tickets about your application; our recruitment team will reach out if there is a match.

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