Sr Director, Product Management - Customer Experience Foundations

Overview

Sr Director, Product Management - Customer Experience Foundations

Capital One's Product Management is a growing and dynamic discipline focused on reimagining the status quo, creating value, and delivering innovative, sustainable customer experiences through technology. Our portfolio emphasizes transformation to enable scale, brand, capabilities, talent, and values in the digital era.

About the Team

The Customer Experience Foundations (CXF) team develops the framing experiences for Capital One customers across web and mobile platforms. These experiences are grounded in customer needs and business objectives to :

• Introduce customers to new ways of interacting with the digital experience.
• Leverage customer context to adapt to their journey stage.
• Ensure experiences are fun, engaging, easy to use, and satisfying.
• Deepen engagement, loyalty, product usage, and retention to drive business value.

We organize into three primary areas of focus :

Your Role

As Sr Director on the CXF team, you will lead the CX Optimization & Governance team, chartered to optimize and maintain a high bar for Capital One’s digital experience across the flagship app and website. You will lead the vision, strategy, and roadmap to deliver intelligent, user-centered experiences that adapt to customer context and intent in real time, including how we measure and govern this on an ongoing basis. Key responsibilities include :

Capital One Product Framework

In this role, demonstrate proficiency in five areas foundational to successful Product Management :

Qualifications

Basic Qualifications :

Preferred Qualifications :

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Compensation and Benefits

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries are for candidates hired to perform work within one of these locations and refer to the amount Capital One is willing to pay at the time of posting. Salaries for part-time roles will be pro-rated based on hours worked.

Candidates hired to work in other locations will be subject to the pay range of that location. The actual salary offered will be reflected in the offer letter.

This role is eligible for performance-based incentive compensation, which may include cash bonuses and / or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits. Eligibility varies by full- or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website. Eligibility varies by status.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) and complies with applicable laws. Capital One promotes a drug-free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws and regulations.

If you require accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information provided will be kept confidential for accommodation purposes.

For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com.

Capital One does not provide, endorse nor guarantee third-party products or services available through this site.

Capital One Financial is made up of several entities. Positions posted in Canada, the United Kingdom, or the Philippines are for Capital One Canada, Capital One Europe, and Capital One Philippines Service Corp. (COPSSC), respectively.

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