Community Relations Director

Community Relations Director

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. This individual is responsible for fulfilling leasing and move in goals. They are also expected to maintain a positive image of the community with referral sources, residents, and employees. The Community Relations Director will lead the sales and marketing department at the community.

Responsibilities include : scheduling, organizing, and conducting tours with prospective residents of independent and assisted living, memory care and skilled nursing; responding and following up with all walk-ins, phone ins, and mail-ins timely and appropriately; creating, planning, and implementing events to bring in prospective residents, current leads, and professionals; developing and maintaining a good working relationship with residents, families, and professional providers of care; maintaining a working knowledge of all software programs; participating in weekend call coverage in manager rotation unless they have a standing schedule that already encompasses one or more weekend day; securing the required number of budgeted move ins and achieving net gains each month; treating each inquiry with value; working closely with the Executive Director and Regional Director of Operations, and Divisional Director of Sales and Marketing in development and implementation of the quarterly marketing plan; creating and implementing a strong community outreach program that generates the necessary number of referrals to reach sales goals; completing quarterly media planning with current vendor on a timely basis; keeping Executive Director informed of all sales activity daily; maintaining Senior Lifestyle Hot Board / Move in Move out board; communicating any special needs of the incoming resident to the appropriate personnel; managing use of sales toolbox; assuring every alternative is considered before closing a lead; keeping informed of all trends, developments, concepts and techniques in the field that affect product; understanding the need of the senior and the aging process; maintaining and working an active, meaningful waitlist; visiting competitors quarterly; maintaining confidentiality of all pertinent information; complying with all Senior Lifestyle Policies, cities, state, and federal regulations pertaining to Residents' accounts as it relates to Medicare, third party billing, etc.; interacting professionally and effectively with all levels of the organization, residents, family members, etc.; and performing other duties as assigned.

Qualifications include : senior housing or hospitality sales experience preferred; experience with a competitive outside and inside sales environment; college degree preferred but not required; outgoing, personable, competitive, organized, and self-motivated leader; must have a valid driver's license; English fluency preferred; does not take "no" as an answer and is not afraid of rejection; professional in speech and dress and has a passion for serving seniors; and proficient with CRM systems and metrics.

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.