Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. In this position, you will play a vital role in delivering exceptional service to customers, ensuring their inquiries and orders are handled efficiently and professionally. This is a great opportunity for someone with strong communication skills and a passion for customer satisfaction.

Responsibilities :

• Respond promptly to customer inquiries via inbound calls, addressing questions and resolving issues with professionalism.
• Process orders accurately using order entry systems to ensure timely fulfillment.
• Provide clear and concise information about products and services to assist customers in making informed decisions.
• Manage both inbound and outbound calls to maintain effective communication with clients and partners.
• Collaborate with team members to ensure customer concerns are resolved effectively and within company guidelines.
• Maintain detailed records of customer interactions, transactions, and feedback for continuous improvement.
• Identify opportunities to enhance customer experience and suggest improvements to processes.
• Uphold company standards by delivering high-quality service and maintaining a positive attitude during interactions.
• Follow established protocols and procedures to ensure compliance with company policies.
• Previous experience in a call center or customer service role is required.
• Proficiency in handling inbound and outbound calls effectively.
• Strong skills in order entry and familiarity with related systems.
• Excellent verbal and written communication abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Problem-solving skills with a customer-focused approach.
• High level of attention to detail and accuracy.
• Comfortable working in a team-oriented setting.