Sr. Genesys Developer

Job Description

Job Description

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.

Who We’re Looking For :

A Senior Genesys Developer to join our Client's team. This role requires an expert in Genesys technologies, particularly with experience in Intelligent Workload Distribution (iWD), Java-based integrations, Oracle database management, and system-level administration. The ideal candidate will play a critical role in maintaining, enhancing, and supporting the state’s on-premises Genesys environment.

This is a hybrid position (2 days onsite per week) and requires candidates who are local to Michigan or willing to relocate at their own expense. Remote-only candidates will not be considered.

Responsibilities :

Administer and support Genesys platform, including Config Server, Stat Server, T-Server, and Message Server.

Design, develop, and maintain Genesys iWD strategies, rules, workbins, and workflows.

Build and maintain routing strategies and API integrations using Java and JavaScript.

Configure and maintain Genesys Pulse dashboards and real-time reporting.

Integrate and manage email routing through Microsoft Graph API and design parsing rules for automated work item creation.

Design historical reporting using Genesys InfoMart and SAP BusinessObjects (BO).

Analyze and query Genesys data using Oracle SQL for troubleshooting and reporting purposes.

Monitor system health and performance using Genesys logs, ICON, Pulse, and other monitoring tools.

Configure File Server Capture for automated document ingestion and routing.

Provide root-cause analysis and tuning to ensure system stability and SLA adherence.

Collaborate with cross-functional teams to define routing logic and optimize workload distribution.

Required Experience :

3–5+ years of Genesys administration and iWD support

3–5+ years of Java development for Genesys routing, APIs, and integrations

3–5+ years of JavaScript experience for Genesys Workspace customizations and APIs

3–5+ years of experience with Oracle Database, including writing SQL queries and stored procedures

Technical Expertise :

Deep understanding of Genesys on-premises architecture (Config Server, Stat Server, URS, etc.)

Hands-on experience with Genesys Intelligent Workload Distribution (iWD) configuration

Strong grasp of routing rule design, SLA prioritization, and segmentation logic

Experience with Genesys Composer or Architect for multi-channel workflows

Familiarity with File Server Capture Interface and automated document classification

Proficient in Microsoft Graph API integration and OAuth2 authentication for email workflows

Skilled in Genesys Pulse for real-time metrics and dashboard customization

Reporting and analytics expertise using Genesys InfoMart and SAP BO

Ability to perform system troubleshooting and performance tuning

Strong collaboration and documentation skills

About Codeworks : Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.

Codeworks is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Codeworks, LLC discloses that the anticipated hourly pay range for this position is between $65 and $80. This range is subject to change based on job-related factors, including client requirements where applicable.

All full time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans. Additionally, employees can participate in Codeworks’ 401(k) retirement plan.

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