Employment Caseworker

Job Description

Job Description

The International Institute of Southwest Missouri (IISMO) is seeking a dedicated and skilled Employment Caseworker to support refugee and immigrant clients in achieving meaningful employment and long-term career success. This role combines individualized case management with instruction in job readiness, interview preparation, and workplace skills. The Employment Caseworker works closely with agency staff, volunteers, and community partners to ensure clients are prepared for, placed in, and supported in sustainable employment.

This position is funded through September 30, 2026

Key Responsibilities

Employment Case Management & Client Services (35%)

Provide individualized support for job searches, applications, interviews, and onboarding.

Accompany clients to workshops, job fairs, and employer onboarding sessions.

Monitor client progress for retention and career advancement opportunities.

Maintain accurate documentation and case notes in compliance with program requirements.

Instruction & Job Readiness Training (30%)

Deliver classroom and one-on-one instruction on interview skills, workplace communication, and U.S. work culture.

Facilitate group sessions on professional development and career advancement.

Collaborate with volunteers and staff to provide mentoring and tutoring as needed.

Collaboration & Program Support (20%)

Work with the Job Developer to match clients to suitable employment opportunities.

Collaborate across departments to prepare clients for workforce integration.

Coordinate with the Talent and Advocacy Program Manager to administer financial supports for work- and transportation-related expenses.

Share client progress and needs to ensure a coordinated, client-centered approach.

Additional Responsibilities (10%)

Participate in agency and departmental meetings and community initiatives.

Perform other duties as assigned to support the successful operation of the organization.

Qualifications

Education & Experience

Bachelor's degree preferred (Human Resources, Marketing, Public Relations, Business Administration, or related field).

Associate's degree with relevant coursework and 2+ years of full-time experience acceptable.

2–4 years of experience in job development, human resources, job placement, or a closely related field.

Skills & Abilities

Knowledge of local labor market and workforce resources.

Strong critical thinking, problem-solving, and group facilitation skills.

Excellent communication, interpersonal, and organizational abilities.

Proficient in Microsoft Office (Word, Excel, Outlook).

Ability to maintain confidentiality, work independently, and collaborate effectively.

Flexibility and adaptability in a fast-paced, multi-priority environment.

Commitment to cultural sensitivity, client empowerment, and high-quality service delivery.

JOIN US!

Get ready to make a difference in the lives of refugees every day! If you believe that this position matches your requirements, applying for it is a breeze. To apply through our website or to view other job openings, visit iistl.isolvedhire.com / jobs /

INTERNATIONAL INSTITUTE OF SOUTHWEST MISSOURI : OUR STORY

The International Institute of Southwest Missouri (IISMO) opened in Springfield in 2013 as a branch of the International Institute of St. Louis, expanding the organization's century-long mission of welcoming and supporting refugees and immigrants. Since its founding, IISMO has helped resettle more than 860 refugees in the Springfield area, providing critical services such as housing assistance, cultural orientation, English instruction, and employment support. Through partnerships with local organizations, volunteers, and community agencies, IISMO continues to promote successful integration and self-sufficiency for newcomers in Southwest Missouri.

Our Philosophy of Service : We SERVE with integrity, empathy, and respect. We are ACCOUNTABLE to our clients, our community, and ourselves. We CULTIVATE our clients' dignity through choice. We support all aspects of immigrant and refugee journeys from ARRIVING to THRIVING .

The above statements describe the job's essential responsibilities and requirements. This is not an exhaustive list of the duties that may be assigned to job incumbents.

Candidates of diverse backgrounds are strongly encouraged to apply.

EEO / AA