Supervisor, Care Management - LTSS

Care Coordinator Supervisor

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.

Applicants must reside in the following areas. Travel to these areas is required in this hybrid role.

Cities : Port Charlotte, Punta Gorda, Cape Coral, Fort Myers, North Fort Myers, Lehigh Acres, Bonita Springs, Naples, Sarasota

Position Purpose : Supervises the care coordination team that serves long-term care members to promote quality and efficacy of care management delivery. Supervises day-to-day escalations and care management issues related to members or providers.

• Monitors and reviews long-term care management required documentation to maintain and ensure compliance with federal and state regulations and contractual agreements
• Assigns caseloads and work assignments to long-term care management team based on state requirements, care management staff experience, and member needs
• Works with long-term care senior management on escalated and complex care cases, and provides guidance to junior team members to address member concerns
• Educates and provides resources for long-term care management team on key initiatives and member outreach to facilitate on-going communication between care management team, members, and providers
• Evaluates long-term care management team performance and provides feedback regarding performance, goals, and career milestones
• Provides coaching and guidance to long-term care management team to improve member and provider experience and facilitate delivery of high-quality care
• Assists with onboarding, hiring, and training long-term care management team members
• Leads and champions change within scope of responsibility
• Performs other duties as assigned
• Complies with all policies and standards

Education / Experience : Requires a Bachelor's degree and 4+ years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Pay Range : $73,800.00 - $132,700.00 per year Centene offers a comprehensive benefits package including : competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act