Call Center Non-Emergency Medical Transportation (Remote only in the state of Kansas)

🚗 Call Center Representative - Non-Emergency Medical Transportation (NEMT)

Location : 100% Remote, only in the state of Kansas

Job Type : Full-Time | Hourly

Make a Difference-One Ride at a Time!

Are you a great listener with a calm voice and a heart for helping others? Join our friendly, fast-paced team where your compassion and attention to detail help people access the care they need. As a Call Center Representative in our Non-Emergency Medical Transportation (NEMT) department, you'll be the first point of contact for individuals who rely on us to get to and from their medical appointments.

What You'll Do

• Answer incoming calls with patience, care, and professionalism
• Schedule transportation with accuracy and empathy
• Follow client guidelines and stay in full compliance with local, state, and federal regulations
• Update and manage trip information in our system with precision
• Communicate clearly with members, transportation providers, and healthcare facilities
• Stay cool under pressure and work through changes or concerns with confidence
• Meet performance goals while keeping customer service at the heart of every call

What We're Looking For

Why You'll Love Working With Us

Join Us!

If you're passionate about helping people, value structure and clear procedures, and want to work in a positive environment where your efforts truly matter-we want to meet you! Come be a part of something bigger and help us keep healthcare accessible for everyone.