End User Support-On Site Dallas

Overview

Find Your Passion and Purpose as an End User Support Analyst-On Site, Dallas Office

Reimagine Your Healthcare IT Career With Us

Working for a healthcare company, you know what you do impacts you as much as your field staff supporting our patients and their families. At AccentCare, we are united in our relentless drive to reimagine care because we want to provide the service we would seek for our own families. We think it’s really special to be a part of our patient’s health journey and create incredible memories while providing world-class patient care.

Offer based on years of experience

What You Need to Know

The End User Support Analyst will provide support to end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.

Provide Tier 1 & 2 support for executives and their admins, including troubleshooting hardware, software, network related issues, mobile devices, and collaboration tools while delivering white-glove service with a focus on discretion, responsiveness, and minimal disruption.

Manage and maintain executive laptops, tablets, smartphones, and peripherals, ensuring optimal configuration of productivity tools such as Office 365, Teams, OneDrive, and secure remote access.

Triage and resolve escalated issues from the Help Desk.

Coordinate with Tier 3 teams and field services to ensure timely resolution of executive-impacting incidents.

Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades. Provide feedback on recurring issues and recommend improvements.

Our Investment in You

We are committed to offering comprehensive benefits and rewards to full-time employees who work over 30 hours per week and their families, including :

• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development
• Company-matching 401(k)
• Flexible spending and health savings accounts

Qualifications

Be the Best End User Support Analyst You Can Be

If you meet these qualifications, we want to meet you!

Bachelor’s degree in Information Technology preferred or 2 – 4 years of technical support experience

Certifications requested : IT Infrastructure Library (ITIL) v3 accreditation, Relevant and Current Operating Systems qualifications i.e. MCSA, MCSE, A+, Network+.

Solid Understanding of :

Microsoft Office Applications

Office365, One-Drive

Microsoft Teams

Windows 10 OS, Windows 11 OS a plus

Android OS, iOS

Active Directory, EntraID

Intune Auto-pilot,

Networking (TCP / IP, WINS, DNS, DHCP)

ITIL Service Management through Service Now

Single Sign on concepts

MDM Solutions

Firm working knowledge of concepts, practices and procedures of systems support and ability to use in varied situations for Windows, Chrome, and mobile applications

Intermediate ability to troubleshoot or diagnose problems and provide possible solutions

Some project / process management skills

Advance equipment operation skills – should be able to use all office equipment and train end users

Exceptional written and verbal communication skills, combined with the ability to interact and effectively communicate with a diverse audience.

Ability to document technical solutions for review by both technical teams and end users

Come As You Are

At AccentCare, our care is most compassionate when we empathize and engage with everyone, and we are at our best when we value diverse perspectives, foster open dialogue, and enact change. And we are stronger when each of us is empowered to grow, be our unique selves, and feel a sense of inclusion and belonging.

AccentCare is proud of how we are building a culture and inclusive infrastructure to help elevate the voice of all our employees with a special focus on the underrepresented and marginalized. We offer equal employment opportunities regardless of a person’s race, ethnicity, sex, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental disability, physical disability, or any other protected classification.