Patient Service Representative

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities

Handle inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries and scheduling appointments

Document and relay patient information according to Practice guidelines, ensuring timely resolution of patient issues

Participate in training sessions and assist in the orientation of new personnel, while identifying process improvements for a positive patient experience

Required Qualifications

A minimum of a High School diploma or GED is required

Ability to explain complex healthcare issues with empathy and concern

Strong computer skills and knowledge of Microsoft Office applications

Experience using various communication tools, including phone, email, and online chats

Effective interpersonal skills to work within a diverse team environment