Client Technical Support Consultant

A company is looking for a Client Technical Support Consultant III (REMOTE).

Key Responsibilities :

Support tier 3 of ADP Interfaces and connectors, ensuring defect-free implementation

Manage client escalations and urgent tickets, providing stellar service

Lead the DRIEM Team methodology and mentor new team members

Required Qualifications :

At least 5 years of experience leading payroll support teams

Experience in deploying processes across multiple teams

Knowledge of SAP CRM or other Client Relationship Management tools

Excellent understanding of payroll processing procedures

Fluency in English (oral and written)