Counter Sales

Job Description

Job Description

Essential Duties and Responsibilities :

• Ensure a high level of customer service is always provided
• Build and maintain connections with potential customers, or leads, to cultivate new business and develop relationships
• Ascertain the type of part, fixture, or supply needed
• Inspect worn, damaged, or defective parts to determine replacement required
• Informs the customer of part needed according to the description of malfunction or customer’s expressed need
• Responsible for Pro-keep orders and communication through the program
• Maintain general understanding of part or fixture stock number and price, through training or reading online / catalog
• Find solution for customer orders through substitution or modification of part when a part is not available
• Pick and fulfill customer orders from stock using radio frequency gun (RF gun) technology
• May process orders or inquires over the phone
• May assist with loading customer orders on delivery trucks
• May handle products returns
• Perform other various duties, as outlined by supervisor
• Exude, understand, and demonstrate actions according to the Company’s core values. These core values are courage, commitment, collaboration, compassion, ownership, and optimism.

Qualifications and Physical Requirements :

Monday - Friday 8 : 00 AM - 5 : 00 PM