Patient Scheduling Representative - Camp Verde, AZ

Job Description

Job Description

Overview

The Patient Scheduling Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling / referrals. S / he conducts either face-to-face or inbound / outbound telephonic interviews with the patient or authorized representative to secure information specific to requested services; accurately documenting the discussion and other referral / scheduling activities in the encounter, schedule book, and patient chart.

Demonstrates customer-centric focus in all interactions with internal and external customers as well as an understanding of and ability to achieve acceptable performance standards as defined by Integrated Patient Scheduling Management.

Responsibilities

Patient Registration and Scheduling

• Demonstrates ability to navigate web-based products or system applications required for registration or scheduling.
• Accurate identification of patient for direct data entry of required clinical, demographic, and insurance information to the electronic medical record during registration or for appointment booking of assigned services.
• Provides general explanation of scheduled procedures and patient instructions that are necessary for conducting medical services.
• Ensures system documentation specific to the patient visit is entered and accurately reflects activities related to patient or provider contact, order documentation, insurance verification, financial education, and payment.
• Provides explanation of legal forms and secures signature of patient / authorized party as required for services.
• Demonstrates basic understanding of compliance standards required within a healthcare environment including EMTALA and HIPAA-Privacy Patient Confidentiality regulations.

Eligibility / Authorization Management

Financial Counseling

Revenue Cycle Support

Compliance / Safety

Qualifications

Education

High School Diploma or GED- Required

Medical Terminology Coursework- Preferred

Certification & Licensures

Fingerprint clearance cards are needed for those who will work onsite within any NAHMG clinics. This is not required for remote employees.

Experience

Basic level of computer skills including keyboarding of 25 - 35 word per minute- Preferred

1 year of call center or customer service experience, or 1 year of experience in a medical facility- Preferred

Proficiency in Microsoft Applications (Excel, Word, PowerPoint)- Preferred

Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.

CALL REQUIRED :

Yes-within 30 minutes