Incident Manager

Supporting Senior Major Incident Manager

Responsible for supporting the Senior Major Incident Manager on a 24 x 7 days / on call round the clock rota for the delivery of the Operations Centre Services to the business customers, providing stability and adherence to agreed service SLAs / KPIs across Service. The Major Incident Manager will act as the interface between L&G and 3rd Party Suppliers during Major Incidents and will have end to end responsibility for the management of major incidents.