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Pier Coordinator - NYWT

Pier Coordinator - NYWT

TopView SightseeingNew York, NY, US
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Job Title :

  • Pier Coordinator Location : New York, NY Compensation : $18 / hour + Weekly Bonus Incentive Schedule : Full-time | Weekends & Holidays Required About the Role : New York Water Tours is seeking a reliable and energetic Pier Coordinator to support daily operations at our piers.
  • This key role ensures smooth boarding processes, accurate passenger tracking, and top-notch customer service for our water tour guests.

Key Responsibilities :

  • Manage pier operations including staff setup, equipment checks, and signage.
  • Scan tickets and troubleshoot any issues.
  • Accurately track and report passenger attendance and daily scan reports.
  • Communicate with bus dispatch and management about schedule changes, delays, or closures.
  • Monitor passenger data through internal platforms and submit all required forms.
  • Ensure safety standards are met and incidents are properly documented.
  • Handle mooring tasks including catching lines and securing vessels.
  • Welcome guests, provide trip information, and promote tour upgrades.
  • Conduct dock inspections and maintain a clean, efficient boarding area.
  • Support a positive and professional environment for staff and guests.

    • Requirements :

  • Ability to commute to Pier 40.
  • Able to lift up to 50 lbs and stand for long periods.
  • Excellent customer service and communication skills.
  • Ability to work independently and stay organized under pressure.
  • Willing to work outdoors in all weather conditions.
  • Comfortable working 12-hour shifts, weekends, and holidays.
  • Sales experience or willingness to promote upgrades is a plus.
  • Join us and help create memorable experiences on New York’s iconic waterways!
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