Audio / Video Event Specialist Job at Ark Solutions in Ocoee

Overview

A / V Event Specialist

Position Summary : Responsible for supporting audio visual technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.

General Characteristics : Responsible for providing post-sales technical product support. This includes, but is not limited to coordinating the resolution of customer problems, maintaining and installing applications / solutions, performing bug verification, release testing and beta support for one or more products. May work at the customer site to design and install applications. Must have knowledge of one or more of the enterprise's products and familiarity of multiple applications.

Responsibilities

• Coordinates and assists in audio visual installation, setups and video conferencing support
• Virtual Meeting Applications knowledge required (MS Teams, Zoom, GoTo, etc.)
• Audiovisual Equipment knowledge required (Microsoft Teams Rooms certified equipment)
• Monitors and maintains collaboration systems using company-provided tools, like MS Teams Admin Center and Vendor monitoring portals
• Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
• Recommend strategies to increase utilization of collaboration spaces which may include implementing new practices, devices, and / or software.
• Train customers and technical staff on use of equipment
• Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10 / 11
• Collaborate and assist with other areas of the IT department on projects and initiatives
• Perform other duties as assigned
• Ability to lift 50 pounds

Qualifications

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