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User Experience UX Lead- SCITES Florida

User Experience UX Lead- SCITES Florida

MediabistroMiami, FL, United States
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Join to apply for the User Experience UX Lead- SCITES Florida role at People, Technology & Processes, LLC

Position Title : User Experience UX Lead

Location : Doral, FL

Clearance level required : Secret

Responsibilities

  • The UX Lead shall define and extract operationally relevant, proactive insights from technical and human-based sensors and drive continuous awareness and understanding of the DAO SOUTHCOM user environment.
  • Collect and extract data utilizing technical sensors and user feedback to inform operationally relevant and proactive insights to improve the UX. Employ insights to mitigate potential issues.
  • Provide a proactive and data-driven approach to anticipating and preventing issues before they arise, including incident trending to identify problems, degradations, or outages for immediate escalation or higher-level review.
  • Operationalize telemetry data in a relevant way to inform leaders at the speed of mission, specifically when degradation of services is actual or anticipated, presenting Courses of Action (COAs) for remediation activities.
  • Recommend optimization steps regularly to increase user benefits, value, and satisfaction.

Qualifications

  • Be experienced and knowledgeable in creating seamless and integrated digital experiences that meet users’ needs and requests.
  • Be experienced with providing an intuitive and adaptive UX.
  • Possess experience with employing data-driven methodologies to create a positive customer-centric experience across an organization.
  • Possess a Secret level security clearance.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Other

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    User Experience Lead • Miami, FL, United States

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