AV Support Services Technician - Aurora IL

About Diversified :

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect :

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute :

The AV Support Services Technician provides technical and operational support for audio-visual equipment and systems located within the following types of environments : Business / corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides continued education leading to industry certifications and employee career development.

The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Start and end times will be determined by Diversified and the client. Overtime may be required upon request.

What You'll Do :

The job responsibilities of the Audio-Visual Support Services Technician include the following :

• Daily on-site AV system troubleshooting, maintenance, and repair.
• Phone and email support as requested / required.
• Meeting / Event support including set-up, in-meeting assistance, and break down / post meeting support.
• Preventative maintenance and daily AV system and conference room checks to ensure high levels of operational readiness.
• Leadership or participation in systems test planning and test execution.
• Leadership and participation in the validation of operational readiness through documentation, training, monitoring, etc.
• Compliance with the established Client change management processes for AV software and firmware updates.
• Resolution of AV Room / system technical issues by communicating with the Client's AV Engineering team as well as Diversified Engineering and remote support teams.
• Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV / technology related systems - including preventive maintenance, troubleshooting and break / fix repair of faulty systems and equipment.
• Act as liaison with Diversified Support Management, Account Representative and Sales Teams - to move forward on any client requested or necessary room upgrades and issues.
• If applicable, collects and reports all service activities through the Client's service ticketing system.
• Performs additional responsibilities as assigned and agreed to by the client and Diversified.
• Collaborate with the site POC / AV Manager to plan and implement technology solutions.
• Develop designs that meet customer functional and budgetary requirements.
• Responsible for always maintaining a professional attitude and delivering excellent customer service.
• Generate functional and connection-level drawings for audio, video, control, and communications systems.
• Help define functional requirements for control systems programmer as required.
• Help support the on-site installation efforts of the team. Troubleshoot and debug AV systems.
• Complete training programs from manufacturers, industry associations, and the companies as required.
• Troubleshoot issues with technology and AV equipment, and repairs as necessary. Serve as on-call escalation for issue resolution.
• Participate in and successfully complete all required client training as required.
• Perform other job-related duties and special projects as assigned.

Physical Requirements

What You'll Bring :

Education & Certifications :

Required Skills / Qualifications :

Preferred Skills / Qualifications :

What We Offer :

Along with competitive compensation, you will be eligible for the following benefits :

To learn more about becoming part of the Diversified team, visit us at our career site or email us at careers@onediversified.com.

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.