Communication Officer

Wellstar Communications Technician

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful : to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift : Various (United States of America)

Job Summary :

Responsible for and assists with all communication duties essential for the protection of patients, public, staff and hospital property. Train new personnel in the functions of a communications technician. In-service employees on procedural changes. Answers phones, monitors both internal and external alarm systems, monitor video surveillance systems and dispatches officers as required. Communicates with public safety officials from law enforcement, fire and EMS as needed and provides necessary information to aid in safety and protection of patients, public, staff and hospital property. Process identification badges and completes data entry into the Security Services productivity monitoring system. Reports to Communication / Security site Supervisor.

Core Responsibilities and Essential Functions :

Answers telephones, dispatches security staff, monitors video surveillance and access control systems

• Answers incoming emergency and non-emergency calls, determines the nature of the call; assigns priority to call; simultaneously enters information into computer.
• Prioritizes calls and dispatches security staff per departmental policy.
• Monitors access control intercom system and provides aid per departmental policy.
• Monitors security surveillance system and alerts appropriate personnel to irregularities.
• Interacts with public over the phone to answer questions, provide information, or resolve problems; provides information on how to retrieve lost or stolen property, retrieve vehicles from impound facilities, obtain accident reports, etc.

Alarm monitoring

Operational support

Provide excellent customer service

Required Minimum Education :

High school diploma GED equivalent.

Required Minimum License(s) and Certification(s) :

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s) :

Required Minimum Experience :

Minimum 1 year previous dispatch / communication experience preferred.

Required Minimum Skills :

Ability to multi-task in a fast paced environment. Proficiency with dispatching through computer aided dispatch system (CAD) Data entry skills necessary to complete incident reports, identification badges and related documents. Public relations skills necessary to communicate effectively with the public in a courteous, professional and tactful manner. Must be able to accept responsibility, manage authority and maintain confidentiality.

Join us and discover the support to do more meaningful workand enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.