Security Monitoring Specialist (Starting at $21 / hr, On-Site)Richmond, VA

About SimpliSafe

We're a high-tech home security company that's passionate about protecting the life you've built. So, we've created a culture here that cares just as deeply about the career you're building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities, and make a huge impact on the lives of all those that we protect. We don't just want you to work here. We want you to grow and thrive here.

Our customers are protected by live professional monitoring agents - real people who always have their back. Our professional monitoring center is open and delivers fast emergency response 24 / 7, and our monitoring specialists are expected to work fully onsite using our advanced technology to keep our customers' homes secure.

Why Are We Hiring?

Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.

What You'll Do

• Provide top-tier monitoring support to all customers with a goal of every home secure
• Receive and respond to multiple emergency and non-emergency alarms calls from customers and authority agencies
• Ask questions to interpret, analyze and anticipate the caller's situation to resolve problems, provide information, dispatch emergency services, or refer callers to other point of contacts
• Enter clear and concise data in computer system database to maintain logs and records of calls, activities and other account information
• Dispatch and coordinate the responses of public safety agencies according to company standard operating procedures
• Stay abreast of company policy changes and updates with training material within the dispatcher role
• Obtain multiple state regulatory licensing during the new hire training program and participate in all required renewal training to maintain multiple state regulatory licenses

What You'll Bring

Requirements for the Position

Must clear background checks to meet state central station operator licensing requirements in multiple states, requiring the ability to pass state and national background checks by having no criminal convictions, guilty or nolo contendere pleas back to age 18 (including convictions that have been sealed or expunged). These state law background check requirements typically apply to the following types of offenses : felonies, class 1 or class A misdemeanors (as these are commonly referred to in many state statutes, but this may vary from state to state), offenses involving theft, sexual offenses, violence, dishonesty or crimes against a person.

What Values You'll Share

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship.