Program Supervisor, SWIFT- Bay Area Community Services

PROGRAM SUPERVISOR, SWIFT The SWIFT program is a Full Service Partnership supporting community members with complex behavioral health needs, trauma, substance use, homelessness, and cycles of poverty or incarceration.

SWIFT “wraps around” participants and their families, addressing barriers to stability and fostering recovery and independence.

The Program Supervisor, SWIFT is responsible for the daily operations of the SWIFT program, managing administrative, fiscal, and quality improvement functions to ensure the highest standard of service for both staff and clients.

This role provides both leadership and hands-on support—overseeing care coordinators while also maintaining a small caseload to model best practices.

It is ideal for a licensed professional with supervisory experience who is passionate about staff development and client-centered care.

SWIFT’s culture emphasizes open communication, respect, and teamwork—where staff can bring their whole selves, share ideas, and grow their strengths.

Supervisors are expected to set high expectations while providing high support, fostering an environment of accountability and care.

This is a challenging yet rewarding opportunity to shape a growing program and ensure clients receive compassionate, “whatever it takes” support.

DUTIES AND RESPONSIBILITIES (Essential Functions)   Assures that services are provided in collaboration with all applicable funding streams and regulations.  Responsible for ensuring contract compliance with all funders to include grant management, presentations, and reports.

Supervises staff including hiring, training, and performance evaluation.  Responsible for the implementation of the service delivery model and in support of BACS mission, vision, values.

Responsible for the implementation of consumer-centered services that are needs-driven and strength-based and are culturally relevant.

Manages flow of referrals, intakes, and discharges of participants and ensures accessibility and welcoming of all people as applicable.

Manages the maintenance of records and other administrative requirements.  Ensures compliance with documentation and charting requirements for all funding streams.

Implements Continuous Quality Improvement standards and work with staff to implement systems for CQI.

Communicates effectively and conscientiously utilizing strength-based language and philosophy throughout all aspects of program supervision.

Participates in the delivery and attendance at trainings for the purposes of agency, professional, and personal development.

Other duties as assigned.

COMPETENCIES   Possesses influencing / negotiating skills and excellent oral and written communication.  Political savvy.

Maintains a customer service and strength-based orientation.  Embraces diversity in all aspects.

Possesses problem solving skills and conflict resolution skills.

Is resilient and demonstrates ability to embrace adversity.  Has the ability and eagerness to promote continual learning.

Strategic thinker and visionary.  Possesses external awareness and motivation towards mission and services of agency.

Assesses strengths and needs in the supervision of clinical work.  Holds an attitude of strength-based, person-centered services.

Works well with others and behaves professionally and ethically while developing professionally.

Expresses facts and ideas verbally and in writing in a clear, concise and organized manner.

QUALIFICATIONS :

• Clinical program supervisors, LCSW or MFT with current BBS registration.
• Four years direct service experience required.
• Two years of progressive administrative and leadership skills and experience required.
• Demonstrated capacity leading diverse and multi-disciplinary teams toward a common goal required.  Demonstrated intermediate proficiency in Microsoft Word / Excel, ability to type 45WPM.

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