Role Overview
The Enterprise Release Manager (Production Releases) plays a critical role in ensuring smooth, controlled, and reliable delivery of application and infrastructure changes into production environments. This position oversees end-to-end release management processes, ensuring quality, governance, and coordination across multiple teams and stakeholders. The role requires strong organizational, communication, and leadership skills to manage high-visibility enterprise releases with minimal business disruption.
Core Responsibilities
- Lead and manage the release management lifecycle, including intake processes through tools such as Jira and ServiceNow .
- Oversee release intake, conflict resolution, change deconfliction, and the creation of release packages to prevent production outages.
- Maintain a clear and auditable record of release approvals, artifacts, and timelines.
- Serve as the central coordination point between development, QA, infrastructure, and operations teams to ensure release readiness and smooth deployments.
- Continuously evaluate and improve release processes to enhance efficiency, quality, and control.
Release Execution
Coordinate closely with application teams to ensure deployment packages, rollback plans, and validation steps are prepared and approved before release execution.Lead release bridge calls during deployment events, managing activities, monitoring progress, tracking timelines, and driving issue triage in real time.Ensure deployment events follow pre-approved plans, with minimal business impact and strong incident preparedness.Partner with DevOps and support teams to ensure CI / CD processes are followed and aligned with enterprise release governance.CAB Coordination
Represent the release management function during daily CAB (Change Advisory Board) meetings, presenting release packages and addressing queries.Ensure that all Change Requests (CRs) are properly documented, risk-assessed, and scheduled for appropriate release windows.While the team does not have final approval authority, ensure CAB alignment and readiness for all production deployments.Release Cadence
Manage a dynamic release schedule, supporting multiple enterprise-level releases per month (e.g., three or more major releases).Work closely with business and marketing teams to align releases with strategic initiatives and time-sensitive campaigns.Maintain strong communication and planning discipline to manage overlapping releases and minimize deployment risk.Work Schedule & Coordination Model
Coordinate between onshore and offshore resources to ensure 24 / 7 coverage during release events.Offshore team members typically work during deployment windows (midnight Central Time) to support execution. 3 or 4 major releases in a month.Onshore resources lead post-deployment triage and coordination activities during business hours.Ensure pre-deployment activities, validations, and stakeholder communications are completed within standard working hours.Qualifications
Required :
Bachelor's degree in Computer Science, Information Technology, or related field.8+ years of IT experience, with at least 4+ years in release management or production operations in an enterprise-scale environment.Hands-on experience with Jira, ServiceNow, and CI / CD tools (e.g., Jenkins, GitLab, Azure DevOps).Strong understanding of change and incident management processes (ITIL framework).Excellent communication, stakeholder management, and coordination skills.Ability to manage multiple concurrent releases in a complex, high-availability production environment
