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Overnight Closer

Overnight Closer

Planet FitnessMount Pocono, PA, US
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Overnight Closer (Member Services Representative)

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities :

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including :
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • More than 75% of your time will be spent on cleaning the club and equipment.
  • Thoroughly clean and sanitize restrooms, locker room areas.

Qualifications / Requirements :

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma / GED equivalent required.
  • Must be 18 years of age or older.
  • Previous Overnight work experience preferred.
  • Physical Demands :

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50-100 lbs.
  • Will occasionally encounter toxic chemicals during shift.
  • Work Hours :

    Monday 10 pm to Tuesday 6 am

    Tuesday 10 pm to Wednesday 6 am

    Wednesday 10 pm to Thursday 6 am

    Thursday 10 pm to Friday 6 am

    Friday Off

    Saturday or Sunday Required (hours vary based on scheduling needs)

    Willing to travel to other Planet Fitness location for Training.

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    Overnight Closer • Mount Pocono, PA, US

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