Quality Assurance Analyst

A company is looking for a Quality Assurance Analyst to ensure the performance of AI systems.

Key Responsibilities :

Review AI-generated summaries for accuracy and provide feedback

Conduct behavioral audits to verify agent triggers and responses

Perform redaction audits to protect sensitive customer data

Run bias audits to detect fairness issues

Compare audio and text for transcription accuracy

Support platform maintenance and rule configuration for accurate AI outputs

Qualifications :

1-3 years in QA or data labeling

Exceptional analytical rigor

Strong documentation skills

Comfort with accuracy-driven tasks

Familiarity with conversational AI or annotation tools is preferred