Talent.com
Technology Assistance Group Tech I
Technology Assistance Group Tech ICity Bank • Lubbock, TX, United States
Technology Assistance Group Tech I

Technology Assistance Group Tech I

City Bank • Lubbock, TX, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Details

Job Location

Operations Center - Lubbock, TX

Position Type

Full Time

Description

The TAG (Technology Assistance Group) Technician I deliver an exceptional customer service experience to City Bank employees requesting technical assistance via phone, tickets, email, Teams messaging or in-person. The technician assists with password resets, answers how-to questions and resolves cases related to hardware / software issues as first call resolutions. The TAG I Technician will assist in configuring, setup and provisioning hardware for routine hardware refreshes. The TAG I Technician will occasionally interact with our end users for desk side support. The TAG I Technician will assist with employee, on-boarding, changes, and off-boarding for network access to our bank supported systems. The TAG I Technician will assist with maintaining accurate records management for hardware, specifically, desktops, laptops, mobile devices, consumable peripherals and printers.

The Technician will have opportunities to cross-train with fellow team members and strengthen their skill set technically, analytically, and professionally. The ideal candidate for this position should work well in a team environment, have a high regard to customer service, and have a passion for serving others with technology issues. This individual must work well in a fast paced, team environment while maintaining a high regard for our internal and external customers staying consistent with the banks mission statement.

Essential Duties

  • Deliver an exceptional customer service experience to internal customers seeking technology and end user support / assistance.
  • Diagnose and troubleshoot various hardware / software issues with computers, laptops, mobile devices, and other technology equipment.
  • Create detailed cases, update existing cases, and escalate cases requiring additional troubleshooting or research using an internal ticketing system.
  • Maintain high level of communication with team, end users, and / or management.
  • Assist Solutions & Support Teams with desktop administration tasks such as computer imaging, asset management, hardware / software installation, and system upgrades.
  • Install, move, or configure IT assets such as computers, printers, projectors, scanners, and other peripherals.
  • Identify and escalate opportunities to improve processes.
  • Ability to manage incidents to meet Service Level Agreement (SLA) Thresholds and Key Performance Indicators (KPIs).
  • Availability for an on-call rotation to support end users after-hours.
  • Other duties as required by the Manager or department.

Equal Opportunity Employer / Veterans / Disabled

serp_jobs.job_alerts.create_a_job

Technology Group • Lubbock, TX, United States

Job_description.internal_linking.related_jobs
Chief Technology Officer

Chief Technology Officer

VirtualVocations • Lubbock, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Chief Technology Officer to lead engineering and technology operations across a complex ecosystem. Key Responsibilities Architect and consolidate existing systems while ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Outside Insurance Sales - 4 Day Work Week

Outside Insurance Sales - 4 Day Work Week

Platinum Supplemental Insurance • Levelland, Texas
serp_jobs.job_card.full_time
Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Technology Governance Specialist

Technology Governance Specialist

VirtualVocations • Lubbock, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Technology Governance Documentation Senior Specialist (Remote).Key Responsibilities Engage in Technology Governance activities and manage third-party support for projec...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Technical Analyst

Technical Analyst

VirtualVocations • Lubbock, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Technical Analyst to install and troubleshoot technical issues for customers.Key Responsibilities Collaborate with Customer Success Analysts for Test and Turn Up (TTU) ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Blockchain Team Lead

Blockchain Team Lead

VirtualVocations • Lubbock, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Core Blockchain Team Lead.Key Responsibilities Manage a team of senior engineers Plan and execute the team's sprints and complex protocol solutions Maintain high auto...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_hour • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Technology Partner - Data Solutions

Technology Partner - Data Solutions

VirtualVocations • Lubbock, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Technology Partner - Data & Insights Solutions.Key Responsibilities Provide thought leadership and client engagement by advising data leaders and conducting educational...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director of Global Technical Support

Director of Global Technical Support

VirtualVocations • Lubbock, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Global Technical Support to lead and modernize their support organization.Key Responsibilities : Evolve and grow a high-performing global support team focuse...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Director of AI Center of Excellence

Director of AI Center of Excellence

VirtualVocations • Lubbock, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Director of IT - AI CoE & PLG.Key Responsibilities Lead and expand the AI Center of Excellence, focusing on AI use case development and operationalization Serve as the...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Technical Architect - Marketing Technology

Technical Architect - Marketing Technology

VirtualVocations • Lubbock, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Technical Architect / Engineer.Key Responsibilities Design and implement secure, scalable marketing technology solutions Integrate and analyze customer data from various...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Talent Technology Senior Analyst

Talent Technology Senior Analyst

VirtualVocations • Lubbock, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Talent Emerging Technology Senior Analyst.Key Responsibilities Research vendor roadmaps and trends across various talent technology platforms Lead proof of concepts an...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Digital Accessibility Consultant

Digital Accessibility Consultant

VirtualVocations • Lubbock, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Digital Accessibility Consultant & Disability Inclusion Champion.Key Responsibilities Lead and drive enterprise-wide accessibility initiatives for internal technologies...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Sales Representative - 4 Day Work Week

Sales Representative - 4 Day Work Week

Platinum Supplemental Insurance • Levelland, Texas
serp_jobs.job_card.full_time
Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Technology Integration Analyst

Technology Integration Analyst

VirtualVocations • Lubbock, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Technology Integration Analyst III to manage digital integration projects and deliver effective solutions. Key Responsibilities Lead and manage multiple digital integrat...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Regional Technology Manager

Regional Technology Manager

VirtualVocations • Lubbock, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Regional Technology Manager to lead technology solutions for clients.Key Responsibilities Oversee the development and implementation of technology for external clients ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Border Patrol Agent - Entry Level - Up to 30k Sign On Bonus

Border Patrol Agent - Entry Level - Up to 30k Sign On Bonus

U.S. Customs and Border Protection • Brownfield, CA, United States
serp_jobs.job_card.full_time
Border Patrol Agent (BPA) GL-5 / 7 grade levels.IMPORTANT NOTICE : Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.Border Patrol deter...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Insurance Sales Representative - 4 Day Work Week

Insurance Sales Representative - 4 Day Work Week

Platinum Supplemental Insurance • Levelland, Texas
serp_jobs.job_card.full_time
Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Insurance Sales Agent - 4 Day Work Week

Insurance Sales Agent - 4 Day Work Week

Platinum Supplemental Insurance • Levelland, Texas
serp_jobs.job_card.full_time
Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Data Governance Technology Lead

Data Governance Technology Lead

VirtualVocations • Lubbock, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Technology Lead - Data Governance.Key Responsibilities Serve as a subject matter expert on Collibra functionality to support enterprise data governance Recommend best ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new