Quality Systems Coordinator - Specialty Pharmacy

Job Description

Job Description

What we are looking for

Optime Care is seeking a Quality Systems Coordinator at our Earth City, MO location. We are looking for someone passionate about supporting an organization. The Quality Systems Coordinator will coordinate and rework documents with a focus on technical writing, reconciliation, and record initiation and implementation. This position will also coordinate other Quality Initiatives, including complaint and incident management, quality management meetings, training assignments of all levels of staff, performance improvement and corrective action events, internal and external audits, and patient / client satisfaction surveys.

This position will be required to be in the office for the first 120 days for training purposes. It can then be a hybrid role with 4 days in-office required, depending on business needs.

What the position will be doing

• Effectively communicate with Corporate, Division, Operations / QA Management, site QA Project Leader, Quality Engineers, and Site Management
• Maintain, change, and create controlled documentation within the Optime Care Management System (OCMS)
• Effectively communicate updates of controlled documentation to all levels of the corporation to ensure compliance with requirements
• Prepare and coordinate the delivery of correspondence with patients and clients as required
• Supporting the implementation of Corrective and Preventive Actions (CAPA) initiations, correction plans, and action plans
• A strong focus on technical writing is necessary as the employee will be writing instructions as well as documenting events in the OCMS. These documents will be reviewed by clients, regulators, certifying bodies, and staff at all levels
• Requires the ability to plan and understand often complex issues, coordinate with other professionals, and make appropriate decisions to solve problems and gather necessary information
• Maintain Quality initiative tracking boards and programs
• Collect and analyze patient satisfaction information
• Act as Administrator of eQMS and LMS systems
• Perform other related duties as assigned or necessary; remain flexible and adaptable in work schedules and assignments as defined by departmental and organizational needs.

Necessary Skills, Education & Abilities

About us

Optime Care is a Specialty Pharmacy dedicated to providing services to smaller patient communities. We focus on securing insurance coverage, coordinating care, and complying with therapy regimens are only a few examples. Our mission is to minimize the daily impact of living with unique disorders. After just one call, our experts begin to address everything from medication delivery and insurance reimbursement to compliance and education. Every patient receives a proactive service experience tailored to their specific needs.

Optime Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.