Automotive Service Manager

Jaffarian Volvo / Toyotais seeking an experienced Service Manager to join our team! We offer a performance-based environment, a team-oriented culture, excellent compensation packages, a large and constantly growing customer base, highly productive technicians and a promote from within culture. We are a family-owned company that truly values and rewards our team. Jaffarian Volvo / Toyota is New England's Oldest Toyota Dealer, the same family now four generations strong, and now under all new management. Join the Jaffarian Family!

Potential to earn $100K++ DOE

Up to a $25k sign-on bonus, DOE Apply for details

What we offer

Engaged knowledgeable management

Air Conditioned Shop

Dedicated service BDC, our phones get answered!

Top performing CSI

Loyal customer base

Medical Insurance

Dental Insurance

Prescription Insurance

Long Term Disability Insurance

Short Term Disability Insurance

Vision Insurance

Life Insurance

Paid Holidays

Paid Vacations

Paid Training

Flexible schedules

Responsibilities

Assist customers in servicing, repairing and explaining each service needed

Understand customer; match requirements and concerns to various service options

Explain service being performed and keep customer informed and updated throughout the service of their vehicle

Stay up to date on new products, features, accessories and attending product training as required

Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness

Hire and supervise all service department personnel, as well as monitor their performance in servicing customers

Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.

Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

A minimum of 3 years of experience as a service manager

Strong focus on providing excellent customer service

High school diploma or higher education

Clean driving record & valid driver's license

Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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