Application Support AnalystBrown & Brown • Myrtle Point, OR, US
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Application Support Analyst
Brown & Brown • Myrtle Point, OR, US
job_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionProvide level 2 support for SaaS and custom-built insurance applications through various communication channels Deliver exceptional customer service via chat, email, and phone Collaborate with team members across departments to enhance the use of business applications Execute standard operating practices and procedures to resolve issues Troubleshoot and offer solutions for technology-related challenges Associate degree, technical certification, or equivalent experience 1-2 years of experience in customer service, technical support, application support, or insurance Foundational knowledge of Microsoft technologies (M365, O365, SharePoint) Ability to follow and execute standard operating practices and procedures Good problem-solving skills for technology-related issues and complex business scenarios Bachelor's degree in computer science or equivalent experience Foundational knowledge of the insurance industry Experience providing technical support for SaaS applications Familiarity with CRM software (Dynamics, Salesforce) Knowledge of ITIL, Agile, and Scrum frameworks
Overview
Employer Industry : Insurance Technology
Why consider this job opportunity
- Salary up to $29 hourly
- Comprehensive health benefits including medical, dental, and vision coverage
- Financial perks such as 401k, student loan assistance, and tuition reimbursement
- Support for mental health and wellness with free mental health services
- Focus on total well-being with paid time off and additional discounts
- Opportunity to work in a culture that values diversity and inclusion
What to Expect (Job Responsibilities)
What is Required (Qualifications)
How to Stand Out (Preferred Qualifications)
InsuranceTechnology #CustomerSupport #CareerOpportunity #DiversityAndInclusion #HealthBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Application Analyst • Myrtle Point, OR, US
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