ITSM Director

A company is looking for a Director, ITSM, Service Transition.

Key Responsibilities

Oversee core Service Transition and Service Operations processes for the IT organization

Champion ITIL framework adoption and maturity throughout the IT organization

Drive continuous improvement of ITIL processes and ensure consistent service delivery

Required Qualifications

Bachelor's or Master's degree in Information Technology, Computer Science, or equivalent work experience

ITIL V4 certification (Intermediate or Expert level preferred)

8-10 years of experience in IT Operations, with at least 5 years in ITSM leadership roles

Proven experience implementing and managing ITIL-based service management frameworks

5+ years' experience with ITSM Tooling (ServiceNow preferred)