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Quality Analyst / Risk Manager

Quality Analyst / Risk Manager

Beacon Specialized LivingRichmond, VA, United States
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  • Quality Analyst / Risk Manager
  • Company Summary :
  • Beacon is a successful and national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence.
  • Position Summary :
  • The Quality Analyst ensures execution of all Quality Department tasks within their assigned group homes, day programs and / or supported living arrangements. This role requires a high degree of collaboration with group homes, day programs and / or supported living arrangements to ensure compliance with state regulations and accreditation standards while maintaining consistency and alignment with the One Beacon philosophy. Additionally, the role involves collaboration with Quality Department leadership to address any deviations in performance beyond acceptable limits.
  • Primary Responsibilities :
  • Always be compliant with all company and regulatory policies and procedures.
  • Support One Beacon initiative(s)
  • Responsible for assigned schedule of in person visits to all assigned group homes / day programs
  • Assigned schedule of unannounced evening home visits
  • Accurately assess and document performance of assigned group homes / day programs
  • Assist group home / day program staff with remediation of risks and subpar performance
  • Conduct in-depth audits on all assigned group homes / day programs
  • Incident management assistance, including closing incidents and monitoring quality improvements.
  • Accept other duties as assigned.
  • Education & Qualifications :
  • Highschool diploma or GED required.
  • Minimum 3 years’ experience in group home / day programs and / or in DSP role.
  • Required Information Technology (IT) Systems Skills and Proficiency :
  • Beacon Specialized Living Services (BSLS) uses a variety of information technology information systems including Microsoft Office 365 including Word, Excel, Power Point, Outlook, Teams, and OneDrive. You will be responsible for learning and becoming proficient with these IT systems and others that BSLS may deploy or change in the future.
  • Skills and Experience :
  • Excellent organizational, analytical, and problem-solving skills.
  • Strong communication and interpersonal skills. Ability to collaborate effectively with diverse teams.
  • Strong computer skills utilizing various software programs and applications.
  • A professional demeanor.
  • Demonstrated ability to multi-task.
  • Ability to work with little daily supervision.
  • Physical Demands :
  • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool, as necessary. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.
  • Team Member Expectations :
  • Must be compliant with company and regulatory policies and procedures.
  • Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living, its Individuals, Team Members, activities and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms.
  • Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior.
  • Understand how to approach and communicate with everyone at all levels.
  • Treat everyone with dignity and respect while responding to their needs.
  • Maintain and sustain a safe community environment and workplace.
  • Apply trauma-Informed Care principals recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual’s life.
  • Promote trauma-informed care at all levels of the organization and help create a culture that is sensitive to the feelings of our Individuals and avoid responding negatively to stigmas that they will never truly understand.
  • Follow Beacon’s policies, procedures, and manuals.
  • Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection,
  • Professional Conduct and Management Effectiveness :
  • In addition to evaluating your work performance you will be evaluated for the following work behaviors :
  • Job Knowledge :
  • Depth and breadth of knowledge supporting our organization goals.
  • Quality of Work :
  • Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general.
  • Quantity of Work :
  • Work output of the employee.
  • Reliability :
  • The extent to which the employee can be dependent upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent.
  • Initiative and Creativity :
  • The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions.
  • Judgment :
  • The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion.
  • Cooperation :
  • Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures.
  • Compliance :
  • Always be compliant with all company and regulatory policies and procedures.
  • Attendance :
  • Faithfulness in coming to work daily and conforming to scheduled work hours.
  • Planning and Organizing
  • : The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously.
  • Directing and Controlling :
  • The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, and take corrective action.
  • Decision Making :
  • The ability to make decisions and the quality and timeliness of those decisions.
  • Problem Solving :
  • The ability to assess a problem, identify options or solutions, formulate a plan, execute the plan, and achieve and sustain positive outcomes.
  • Embrace, support, and manage the business in accordance with Beacon’s Mission and Core Values.
  • Position Type / Expected Hours of Work :
  • This position will be assigned a work schedule that may occasionally include long hours and weekend work.
  • Travel :
  • Travel to assigned facilities and to attend meetings and other functions as requested.
  • Working Environment :
  • Some of the job duties will be performed from an office. However, most work will be performed at home-like settings or community facilities with the potential of exposure to infectious disease. Universal precautions are required to minimize the risk of infections. Work sites may include locations that are not barrier-free.
  • Other Duties :
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities.aa415a4b-8b21-40fc-a65c-70d2b25ca29a
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