Bridge Services Representative 6-E7 (Permanent Intermittent) - International Bridge

Bridge Services Representative 6-E7 (Permanent Intermittent) - International Bridge

Salary : $21.01 - $29.06 Hourly

Location : Sault Ste. Marie, MI

Job Type : Permanent Intermittent (hours may vary)

Job Number : 5901-25-IBA-5-PI-BSR-JH

Department : Transportation

Job Description :

This position is permanent intermittent with varying hours each pay period based on workload.

MUST BE ABLE TO SATISFY ALL BORDER CROSSING REQUIREMENTS FOR BOTH U.S. CUSTOMS AND CANADIAN BORDER SERVICES AGENCY.

This position requires accurate classification of passenger and commercial vehicles, utilization of a point-of-sale terminal, collection of United States and Canadian currency, ability to make proper change and perform simple math calculations, and the balancing of collected revenue. This position must provide exceptional customer service, perform duties in an efficient and accurate capacity and requires the ability to problem solve and assist in the resolution of commuter concerns. Additionally, the position will need to be able to perform simple auditing functions of revenue collected by automated processes, assist with the issuance of toll fare media, and respond to customer service inquiries via in-person, phone, and email communications. Other duties include routine maintenance, technology maintenance, and providing toll operations assistance to maintenance, emergency and / or law enforcement personnel, as well as other duties as assigned. Acts as secondary operator of the Security Operations Center as deemed necessary by supervision depending upon current security level.

As a 24 / 7 operation, the position requires working various schedules which can include weekends and holidays as needed.

The "Salary" listed above is a range that reflects the minimum rate at the entry(6)level through the maximum rate at the experienced(E7)level. Based on education and experience, candidates will be reviewed to determine what level they are qualified for.

Required Education and Experience :

Education : Educational level typically acquired through completion of high school.

Bridge Services Representative 6 : No specific @type or amount is required.

Bridge Services Representative E7 : One year of experience equivalent to a Bridge Services Representative.

Alternate Education and Experience : Completion of at least 8 semester hours (12 term) college credits in accounting, business, finance, mathematics, public administration, or statistics may be substituted for one year of experience as a Bridge Services Representative.

OR Two years of experience in a customer service position with primary focus on processing financial transactions

Additional Requirements and Information :

To be considered for this position you must :

Possess a valid driver's license.

Possess a Western Hemisphere Travel Imitative (WHTI) Document (e.g., Passport, Passport Card, NEXUS Card, WHTI approved state enhanced driver's license).

Be able to satisfy all border crossing requirements for both U.S. Customs and Canada Border Services Agency.

View the classification specification at : https : / / www.michigan.gov / - / media / Project / Websites / mdcs / JOBSPECS / B / bridgeservicesrepresentative.pdf

The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process including, but not limited to, responses to application questions and responses to interview questions or exercises.

If you have questions related to this posting, please contact Camryn Nauta atnautac@michigan.gov.

Accommodations : If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.