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Supervisor, Operations
Supervisor, OperationsRoadrunner Freight • Chicago, IL, US
Supervisor, Operations

Supervisor, Operations

Roadrunner Freight • Chicago, IL, US
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Operations Supervisor

The Operations Supervisor supervises dock operations and off hours Customer Service.

Critical Job Functions :

  • Supervises and coordinates dock operations and personnel including load planning, local and line haul deliveries, equipment and contractor utilization, OS&D procedures, sales, rating, billing, customer service, employee payroll and office operations.
  • Maintains a clean, safe work environment.
  • Assists in all service center and employee safety issues and compliance with governmental regulations.
  • Assists local and line haul contractors with coordinating the following : loading and unloading, equipment lease agreement, DOT qualifications and requirements, manifest approval and settlements, deliveries, and operation procedures.
  • Ensures load quality, timely computer data entry and paperwork procedures followed, service center and freight security and proper freight routing.
  • Reviews daily service center operating cost to manage service center profitability and budgeted cost attainment.
  • Provides supervision to staff through motivation, direction, review of and feedback on performance.
  • Participates in proactive team efforts to achieve departmental and company goals.
  • Provides leadership to others through example and sharing of knowledge.
  • Traces and updates freight information and paperwork.
  • Assists with various positions and forklift operations in the absence of employees.
  • Receives very general guidance with respect to overall objectives; work is usually quite independent of others; operates within division or department policy guidelines using independent judgment in achieving assigned objectives.

Job Requirements :

  • Bachelors degree (B.A.) from four-year college or university; or one to two years related experience and / or training; or equivalent combination of education and experience.
  • Relies on written and verbal communication.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employers of organization.
  • Communicates internally with all corporate office staff, and externally with service centers, linehaul contractors, law enforcement and customers.
  • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
  • Preferred knowledge of AS / 400.
  • Experience supervising the selection, training, development, and appraisal of personnel.
  • Average typing, filing and ten key skills.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
  • Hazardous Materials Handing Certified.
  • Forklift certified.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
  • Ability to prioritize tasks.
  • Ability to handle multiple tasks and projects simultaneously.
  • Ability to prioritize, organize, and delegate assignments.

    • Physical Demands and Work Environment :

  • Physical Demands :

    • Heavy physical activity performing strenuous daily activities of a primarily productive / technical nature.

  • While performing the duties of the job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, crawl, climb, balance, reach / handle items, work with fingers, have color vision, peripheral vision, depth perception and talk and hear others in conversations via the phone or in person.
  • The employee is occasionally subjected to odors from the dock area and lifts objects up to 100 lb.
  • Work Environment :

    • The noise level is loud based on multiple printers and forklifts running outside of the door.

  • Work in outdoors and indoors shop environment with adequate ventilation.
  • Might be required to occasionally work in wet or humid conditions (non-weather), near fumes or airborne particles, moving mechanical parts, toxic or caustic chemicals, vibrations, and outdoor weather conditions.
  • The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive.
  • The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.

    • Compensation : $70,000 per year.

    Job Location : Chicago, IL

    Benefits : PTO, Paid Holidays, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401k

    Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!

    We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!

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    Operation Supervisor • Chicago, IL, US

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