Regional Account Representative

Regional Account Representative

Be the person who makes a difference Join the team who keeps them flying! Our customers make a difference. Last year, one of our Emergency Medical Service customers flew 100,000 patients.

Job Duties :

• Manage and coordinate all of the customer support and service aspects of Safran Helicopter Engines' customers within a given region.
• Customer oriented service representative that represents Safran Helicopter Engines, provides product and service information, resolves problems, handles email and phone calls with accuracy and efficiency, ensuring excellent service standards while maintaining high internal and external customer satisfaction.
• Provide quality and efficient customer service by leading by example, assisting in the day-to-day operations, and is the "go-to person" of the commercial Regional Account Representative (RAR) teams.
• Guide, motivate, mentor, coach, counsel, train, and provide problem-solving ideas to RAR teams. Develop team strategies to reach company objectives.
• Assist management with development, analyses, and implementation of staffing, training, scheduling, and reward / recognition programs.
• Act as a liaison between SafranHE USA and the end customer in matters pertaining to contractual requirements.
• Review and process daily customer requests for parts and / or services.
• Manage, induct, and track customer property through each phase of WIP, working closely with the customer and the MRO Shop to meet contract delivery schedule and customer requirements.
• Prepare work orders and sales orders to facilitate customer sales and repair work.
• Prepare quotes for spare parts, MRO repairs, and rental assets.
• Maintain back-order reports and work with Materials Management team to ensure on-time delivery.
• Maintain contract deliverables; ensuring information is provided to the customer as agreed upon.
• Maintain organized filing systems and electronic record keeping.
• Process invoices and send to the customer, working with the Finance team and the customer to resolve any discrepancies or disputes.
• Resolve complaints by providing accurate and timely resolution to customer inquiries; escalating to management if necessary.
• Appropriately handle confidential and sensitive information.
• Meet and / or exceed customer's expectations with a positive attitude.
• Possible Travel required 5%, including internationally.
• Required rotating On Call duty

Job Requirements :

What you will get from us; Excellent compensation with salary paid on a bi-weekly basis and bonus opportunities, paid monthly Employee gain share twice a year Stock and investment opportunities World Class benefits Gym Membership Healthy Lifestyle benefits Professional work environment State of the art visual management tools and communication tools Ergonomic and open work suite Flexible work schedules with work from home options Great work environment and great teammates Employee engagement events Mentorship On the job training opportunities Career Development Support Learning and development opportunities Tuition Reimbursement Dependents Scholarships Program

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Locate your future workplace

2709 Forum Drive TX 75052

Grand Prairie

Texas United States