Support Specialist

Job Description

Job Description

Salary : $15.36 / hr to $18.05 / hr

Support Specialist provides general assistance to the Behavioral Health & Treatment Services Unit for the ten-county service area; with specific responsibilities in the areas of receptionist duties, secretarial functions, data entry, and persons served billing activities. The position requires the processing and maintenance of confidential information for persons served, third-party payees, and referral sources. This is for a full time position and will be 40 hours a week.

PRE-EMPLOYMENT REQUIREMENTS :

The requirements listed below are representative of the knowledge skill, and / or ability required to be considered for this position.

FORMAL EDUCATION :

• The position requires a High School Diploma.

EXPERIENCE :

TECHNICAL PROFICIENCY :

OTHER :

Sieda requires resumes for all positions in the organization. Please be certain your resume is complete, up-to-date, and includes dates of employment for past positions.

Full Job Description

JOB TITLE : Support Specialist UNIT : Behavioral Health and Treatment Services

REPORTS TO : Clinical Supervisor FLSA STATUS : Non-Exempt

with specific responsibilities in the areas of receptionist duties, secretarial functions, data entry and persons served billing activities.

The position requires the processing and maintenance of confidential information for persons served, thirdparty payees, and referral

sources.

DUTIES : (Essential Functions)

Performs multiple related duties requiring moderate skills

Develop financial contracts with persons served

Assist the enrollment of persons served in appropriate health care plans

Preparing / processing of purchase orders

Preparing monthly federal and other billing as directed

Maintain federal persons served files

Arrange new hire orientation and collect appropriate information

Assist with person served billing questions

Maintain Unit financial binder on a regular basis

Assemble and maintain person served file records

Assist persons served with the completion of required documentation

Prepare receipts and / or daily deposits

Type all correspondence and persons served file information for agency staff as requested

Provide clerical support to unit staff as needed

Provide backup support for other support staff as needed

INDEPENDENT ACTION :

Receives periodic supervision regarding task guidelines and completion. .

DECISIONMAKING AUTHORITY

Limited independent decisionmaking authority.

ADDITIONAL TRAINING :

Obtain specific training required by agency or program guidelines

This position is considered mandatory reporter of child abuse and required to hold a valid training certification

PROGRAM REPRESENTATION :

Requires varying levels of interaction with staff, customers and other agencies in a role where they represent a single

program.

PROGRAM DESIGN AND PLANNING :

Involved in the planning of a limited area within a program reflective of his / her job responsibilities.

SUPERVISORY RESPONSIBILITY :

none

OTHER REQUIRED SKILLS / ABILITIES :

ORGANIZATIONAL EXPECTATIONS :

Supports and models the agencys mission, vision, and values.

Maintain a regular attendance pattern to assure continuity of services and adequate staff coverage.

Demonstrate professional behavior at all times including appearance and maintaining an orderly functioning office area.

Treat all individuals in a courteous, nonjudgmental, reasonable and confidential manner.

LANGUAGE SKILLS :

Ability to speak comfortably and effectively onetoone or in group settings.

Must be able to solve practical problems. Must demonstrate good listening skills.

REASONING ABILITY :

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety

of written rules and regulations and translate that information to various program staff in a format resulting in contractual

compliance in the delivery of program services.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the

essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear, occasionally required to stand,

walk, use hand to finger, handle, or feel; and reach with hands and arms.

The employee must occasionally lift and / or move 20 pounds.

Specific vision abilities required by this position include close vision, and ability to adjust focus.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the

essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to extreme cold and extreme heat.

The noise level of in the work environment is usually moderate.

PREEMPLOYMENT REQUIREMENTS :

The requirements listed below are representative of the knowledge skill, and / or ability required to be considered for this position.

FORMAL EDUCATION :

Position requires a High School Diploma.

EXPERIENCE :

Requires a minimum of one year business office experience.

TECHNICAL PROFICIENCY :

Requires moderate level computer knowledge and experience, has the ability to use existing program software applications

with minimal training and can perform simple maintenance to keep computers operational.