Accounts Receivable Representative

Accounts Receivable Representative

Work Schedule : Standard (Mon-Fri)

Environmental Conditions : Office

Job Description

The Accounts Receivable Representative is responsible for resolving internal and external issues that delay invoice payments through direct customer interaction. This role involves managing the entire process from invoicing to cash collection and serving as the primary contact for problem resolution within a portfolio of 200-400 accounts, totaling upwards of $20M.

Key Responsibilities :

• Communicate professionally in both written and verbal forms.
• Efficiently handle a high volume of email communication and phone contacts.
• Understand customer billing platforms to identify and resolve issues.
• Apply key Excel functions to enhance collection efficiencies for large customers.
• Leverage relationships across departments and business units to improve problem resolution and drive action plan completion.
• Proactively identify problems and potential risks, formulate solutions, and develop and implement action plans.
• Drive accountability by addressing delinquency issues within the customer and the organization.
• Effectively adapt to changes in priorities based on business needs.
• Consistently achieve or exceed established goals.
• Identify and escalate changes in customer behavior indicating increased risk of delinquency or default.
• Work independently with minimal direction, adhering to guidelines and company policies.
• Support the development and implementation of onboarding content for new team members.
• Apply Practical Process Improvement techniques to identify and address root causes of problems.
• Mentor and support other team members.

Minimum Requirements / Qualifications :

Non-Negotiable Hiring Criteria :