The Cigna Group is hiring : Behavioral Health UX Discovery Lead in Denver

We are looking for a Senior Experience Design Discovery Lead with a passion for revolutionizing highly complex, regulated industries. As a strategic leader, you will work with cross-functional partners to define our experience strategy within the behavioral domain and across associated care domains while evangelizing a human-centered problem-solving mindset / methods. You will be responsible for establishing and sharing a strategic definition of experience design, illustrating how these strategies can be used to deliver value to both the business, our end users, and our clients. You will partner with Delivery Leads to sequence Discovery and Delivery roadmaps, ensuring a perpetual cycle of insight-driven value.

Responsibilities

• Lead the definition of a scalable experience design strategy for behavioral care including in-person and virtual care delivery, medication management, and integration with critical healthcare capabilities.
• Develop and execute a Discovery-Delivery roadmap (in partnership with Delivery Lead) that dramatically enhances the experience for patients and providers, ensuring it aligns with business objectives and user needs.
• Champion a human-centered design approach, utilizing rigorous research and user insights to inform strategy development and iteration.
• Elevate the cross-functional team’s experience design maturity by mentoring designers, promoting best practices, and instilling a culture of agility, curiosity, and human-centeredness.
• Collaborate cross-functionally with engineering, product management, marketing, and clinical teams to ensure cohesive and impactful product experiences.
• Foster an environment that encourages creativity, calculated risk-taking, and continuous learning.
• Translate complex medical and behavioral concepts into intuitive and easily understandable frameworks, artifacts, and user experiences.

Qualifications

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