WIC Operations Coordinator

Job Title

Under administrative direction, manages Women, Infants and Children's (WIC) Program operations in compliance with local, state and federal laws, ordinances, policies, procedures, rules and regulations. Administers a group of WIC centers including management and supervision of the assigned Certifying Authority and related center's resources. Provide high-risk counseling to WIC participants.

Plan and develop complex and specialized management activities for improving techniques for accomplishing goals concerning compliance and quality assurance operations, WIC participation, nutrition education, breastfeeding promotion, social service referrals, immunizations, training, safety and Quality Assurance. Involves : prepare and monitor annual goals to ensure activity efficiency and effectiveness. Provide daily support to clinics, assisting all areas of clinic operations including assignment of personnel. Prepare routine and special reports, and disseminate literature and information regarding program activities and objectives. Monitor activities of program and analyze results to determine performance levels and methods for improvement. Provide guidance to staff to ensure client services are provided with accuracy, empathy, and courtesy and in a convenient and timely manner. Investigate complaints and resolves client problems pertaining to customer service dietary / nutrition services subject to local, state and federal standards. Develop, obtain approval and implement program policies and procedures. Coordinate program activities, committee meetings, agendas, and minutes. Ensure that assigned staff has adequate supplies and equipment to accomplish assigned tasks. Plan and implement all contractual requirements from service delivery objectives to administration of annual budget. Assess, determine, implement, monitor and evaluate program and service performance to determine compliance, efficiency and effectiveness of nutrition education operations. Provides consultation and technical assistance related to nutrition to other agencies and institutional programs. Plans and coordinates studies and research in the area of nutrition and cooperates with other division research efforts to increase understanding, information and trend analysis in nutrition. Coordinates and supervises activities of staff involved in nutrition programs. Directs the development and evaluation of training sessions to upgrade nutrition knowledge of customers, staff and health care providers. Assesses personnel needs, recommends and justifies staffing patterns, and interviews job applicants to fill job vacancies.

Supervise assigned staff. Involves : schedule, assign, instruct, guide and check work. Appraise employee performance. Provide for training and development. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Counsel, motivate and maintain harmony. Interview applicants. Recommend hiring, termination, transfers, discipline, merit pay or other employee status changes.