Personal Banker (Full Time) - West Plano

Job Description

Job Description

External Applicants : Please apply through Prosperity Bank's Career Center at https : / / www.prosperitybankusa.com / Careers. Applying through any other source may prevent Prosperity from receiving your application.

Internal Applicants : If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.

POSITION PURPOSE

Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Also (in collaboration with the Teller Supervisor) responsible for developing, training, and motivating lobby associates so they can assist customers and effectively cross sell bank products and services. Has basic knowledge of simple deposit and loan products and services. Identifies sales and referral opportunities and strives to meet related goals.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective and professional performance of financial service functions.

• Presents and explains Bank products and services to clients and assists in meeting their financial needs including the following : opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and basic consumer loans.
• Answers questions and solves problems for clients by listening, collecting data, and securing answers.
• Profiles clients to identify sales opportunities.
• Uses lead lists and other strategies to develop methods of generating additional business.

Assumes responsibility for establishing and maintaining effective, professional business relations with clients.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.

Assumes responsibility for related duties as required or assigned.

PERFORMANCE MEASUREMENTS

Financial service functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.

Good business relations exist with clients. Client problems and questions are courteously and promptly resolved.

Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Supervisors are appropriately informed of area activities.

Required reports and records are accurate, complete, and timely.

Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services and meet sales production goals.

The Bank’s professional reputation is maintained and conveyed.

QUALIFICATIONS

Education / Certification :

High school graduate or equivalent.

Required Knowledge :

Good understanding of financial services and products provided.

Experience Required :

General Customer Service experience preferred.

Personal Banker experience preferred.

Previous banking experience preferred

Skills / Abilities :

Excellent communication and public relations skills.

Professional appearance and attitude.

Ability to operate related computer applications and business equipment including 10-key and telephone.

Solid math and bookkeeping abilities.

Monday - Friday : 7 : 00AM - 6 : 00PM

Saturday : 9 : 00AM - 1 : 00PM

40 hours per week.