Contact Center Representative (On-Site)

Job Description

Job Description

Job Title : Contact Center Representative - Healthcare (Contract to Hire)

Location : Midtown Manhattan, New York, NY (Onsite)

Schedule : Monday - Friday, 9 : 00 AM - 5 : 00 PM (35 hours / week)

Pay : $20 - $23 per hour (Contract); $24 - $26+ per hour upon conversion to full-time

Duration : Contract to hire - approximately 800 hours (5-6 months)

About the Role :

A leading hospital system in New York is looking for a Contact Center Representative to join their patient services team. You'll be the first point of contact for patients, helping them schedule appointments, answer questions, and navigate healthcare with empathy and professionalism. This contract-to-hire role offers the chance to grow into a full-time position in a top-ranked healthcare organization.

What You'll Do :

Answer incoming patient calls with professionalism and empathy.

Schedule and reschedule appointments for physician consultations, imaging, and physical therapy.

Provide clear, accurate guidance on healthcare services, including implant recalls.

Follow up with patients via email or letters to confirm details.

Document interactions and update patient records in the electronic health system (EPIC).

Generate reports on call volume, patient concerns, and follow-ups.

Who You Are :

A strong communicator with excellent phone etiquette.

Patient, empathetic, and dedicated to helping others.

Organized, detail-oriented, and able to handle multiple tasks.

Familiarity with Epic is a plus, but your customer service skills matter most.

Previous healthcare or call center experience is a bonus.

Why You'll Love It Here :

Work with a top-ranked speciality hospital system.

Contract-to-hire with competitive pay and opportunity for full-time benefits.

Career growth potential within a large healthcare organization.

Make a real impact on patients' lives every day.

How to Apply :

This position is being filled through Medix . Submit your resume to be considered for this exciting opportunity.

For California Applicants :

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?