User Experience Researcher Job at Compunnel, Inc. in San Antonio

We are seeking a proactive and insightful User Experience Researcher 4 to conduct research on low-fidelity designs as well as launched products to identify user experience improvements. You will collaborate across disciplines, influence design decisions, and support user-centered product development. This role requires juggling multiple projects, working closely with product owners, engineers, and designers, and effectively communicating research findings to foster buy-in and action.

Key Responsibilities

• Conduct usability testing, interviews, analytics, and other research methods on customer-facing digital designs including websites and mobile apps.
• Serve as the Subject Matter Expert (SME) for research to guide user-centered design decisions on high-visibility projects.
• Create engaging, clear, and actionable research reports using updated templates.
• Plan and align research activities with agile development processes to inform engineering and development decisions early.
• Summarize and communicate research findings to clearly indicate necessary actions or opportunities.
• Balance technical tradeoffs with user needs to promote iterative improvements.
• Collaborate with designers, developers, analysts, product managers, and tech leads to implement solutions based on research insights.
• Synthesize data from various research activities to identify trends and reduce recurring user pain points.
• Contribute to quarterly planning by sharing research outcomes and patterns.
• Stay current with user interface trends and recommend new tools and research methods.
• Assist with user acceptance testing as needed.
• Work cross-functionally across teams and share expertise to promote the value of user research.

Required Qualifications

Preferred Qualifications

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