Clinical Application Specialist

Job Announcement

Position Title : Clinical Application Specialist

Department : Information Technology (I.T.)

Supervised By : Information Technology Director

Location : Alpine / Campo / La Posta

Status : Non-Exempt

Posted : October 1, 2025

Closing Date : Until Filled

Compensation : $23.09 - $32.48 / Hr DOE

Grant : N / A

Hours : Full Time, Monday-Friday, 8 : 00 AM-4 : 30 PM.

General Statement Of Responsibilities

The Clinical Applications Specialist is responsible for providing support on the daily interface between clinicians / Medical / Dental / Behavioral Health staff and the electronic medical records (EHR). The CAC will serve as a specialist / integrator in implementing and supporting multi-service clinical software applications used for the clinic EHR. This position will be responsible for deploying new portions of the electronic health record in specified clinical locations, consulting with the Information Technology Director and clinical departments in customizing software and altering workflow processes in the daily operation of the electronic health record. The CAC also works with other application coordinators responsible for a broad range of activities surrounding the implementation of a comprehensive, standardized integrated health care information system.

Specific Duties And Responsibilities

• Responsible for the implementation and support of multi-service software packages that automate the capture of clinical encounter information and its subsequent retrieval.
• Manages the customization of the site parameters and address integration issues with other software packages.
• Assists in the implementation of new software products obtained by the facility that cover these functions.
• Analyzes and evaluates processes related to information flow.
• Serves as the liaison between I.T., Program Managers, Clinical Directors, and Executive staff concerning these processes.
• Serves on SIHC teams, wherever and whenever management determines the skills and talents of the incumbent that would be best utilized, including but not limited to, Patient-Centered Medical Home (PCMH), Quality Improvement committees, and the Patient Experience Team.
• Acquires comprehensive knowledge of the software involved to determine what are procedural issues versus system / application deficiencies.
• Provides training to clinical staff on current software applications and new features, ensures training is scheduled for new users, and assists staff in the efficient use of the existing software.
• Emphasizes timeliness, accuracy, security, and the importance of these functions on every other SIHC application.
• Promotes an awareness of the importance of data validity and data security.
• Coordinates efforts to correct deficiencies and errors that occur in electronic health records.
• Coordinates with SIHC IT staff and other application coordinators to implement integrated packages, resolve conflicts, provide secondary support on related software modules, and ensure smooth operations in areas where package scope overlaps or is integrated with other services' functions.
• Coordinates resources with contractors, IHS, and other identified vendors.
• Logs all problems, referring those requiring a higher level of technical support to the appropriate person or team.
• Establishes effective interpersonal relationships with all levels of SIHC personnel.
• Promotes an atmosphere that encourages enthusiasm and user participation in clinical computing.
• Creates a positive environment for reporting application and / or system deficiencies and suggestions for system improvements and enhanced functionality.
• Assists with the maintenance, major database upgrades, and implementations of the Electronic Health Records Databases and systems.
• Develops and implements configuration management plans for each specified program as required and creates documentation within I.T. Knowledge Base.
• Ability to work a flexible schedule may be required based on need.
• Performs other work-related duties as assigned.

Qualifications

Education / Experience :

Must be 18 years of age or older.

Knowledge / Skills / Abilities

License / Certifications : A valid California driver's license will be required at the time of appointment and must be maintained throughout employment. Applicant must be insurable under SIHC vehicle insurance policy at the time of hire and throughout employment. Certifications and / or licenses appropriate to the position required education and profession must also be valid and maintained. Nextgen Certified Professional (NCP) for the EHR system is preferred. Clinician certification or licensure i.e. CMA, LVN, CNA, etc. is preferred.

Character : Must have a reputation for honesty and trustworthiness. Must be able to work independently and exercise good judgment. Must be a team player, detail oriented, and highly confidential.

Other : Applicant must successfully pass a pre-employment tuberculin skin test or x-ray, and blood / urine drug screening test. Health must be adequate to perform all duties of the position.

Indian Preference

INDIAN PREFERENCE : In the filling of any SIHC job vacancy, preference may be given to qualified Native American Indians, pursuant to the Indian Preference Hiring Act, 25 USC 472, unless other laws require the filling of a vacancy without regard to Indian preference (e.g. Public Law (P.L.) 94-437, "Indian Health Care Improvement Act (IHCIA)."). To receive Indian preference for any SIHC position, the applicant must be enrolled, or be eligible for enrollment, as an American Indian with their Tribe, or must be certified as an American Indian from the designated Tribal Representative. Applicants claiming Indian preference must attach verification of their claim to the SIHC application, including Certification of form BIA-4432, which is available from the SIHC Human Resources Department. If verification is not or cannot be verified, the applicant will not receive Indian preference for purposes of the interview.

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