Compliance Complaints Manager

A company is looking for a Compliance Complaints Manager to oversee its Compliance Complaints Program for all products.

Key Responsibilities

Manage and own the compliance complaint program, ensuring timely investigation and response to regulatory complaints

Prepare monthly complaint reports and executive summaries for presentation to bank partners and internal committees

Interface with business lines and partners to identify issues, trends, and remediation of compliance risks

Required Qualifications

Bachelor's degree

5+ years of experience in compliance-related matters for a bank, fintech, or similar institution

Experience handling customer complaints, particularly elevated regulatory complaints

Ability to lead a team and operate in a fast-paced environment

Basic SQL understanding is a strong plus