Merchandise Team Member - Dollywood's HeartSong Lodge & Resort - Full Time Seasonal

Merchandise Team Member - Dollywood's HeartSong Lodge & Resort - Full Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Merchandise Team Member for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Merchandise Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Provide excellent customer service to guests and encourage merchandise purchases to enhance The Dollywood Experience. To be done in a manner consistent with the Values and Mission of The Dollywood Company.

Summary of Essential Functions and Responsibilities

• Must have proficient knowledge of all products / services available for sale to our guests
• Must be able to perform to standard Merchandise Selling Skills and guest interactions
• Assists in the training and development of all new hires or hosts new to that locations
• Operating cash register / POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
• Host must ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control
• Assisting in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards
• Representing Dollywood in a positive manner by being friendly and courteous to guests. Ensuring 100% satisfaction with their park experience
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Accommodating changes in work assignments and locations
• Getting along with guests and co-workers while exhibiting a positive and personable disposition
• Communicates to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations
• Adheres to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediately
• Supports immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and Profit
• Follows all Merchandise Operational Policies and Procedures effectively
• Host ensures they are to date on all company and divisional communications through communication boards and binders
• Supports and exhibits behaviors that are in alignment with our Company Vision, Mission and Core Values
• Protect the privacy and security of guests and coworkers, including PCI compliance

Management reserves the right to change and / or add to these duties

Education and Experience Required

Knowledge, Skills, and Abilities

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-