Service Center Analyst
VirtualVocationsAurora, Illinois, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Service Center Analyst to provide first-line support and excellent customer service to users.
Key Responsibilities
Identify and resolve incidents within agreed Service Level Agreements (SLAs) and fulfill service requests
Take ownership of incidents, monitor trends, and escalate major incidents as necessary
Provide technical support for hardware, software, and networking issues, including user access assistance
Required Qualifications
Two-year technology degree or equivalent combination of experience and education
Experience in incident and request management, preferably in a service desk environment
Familiarity with ticket management systems, ideally ServiceNow
Experience in a medically related environment or ITIL-based environment
ITIL Foundation Certification and other relevant certifications (A+, Network+)
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Service Center Analyst • Aurora, Illinois, United States
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