Customer Service Merchandising Coordinator

Customer Service Merchandising Coordinator

The Customer Service Merchandising Coordinator is responsible for the accurate preparation, administration, and reconciliation of agricultural sales contracts, releases, and invoices. This position plays a key role in ensuring compliance with contractual terms, monitoring shipment activity, and maintaining positive customer relationships. The successful candidate will demonstrate a high level of attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Draft, review, and process sales contracts, releases, and amendments in accordance with company policies and customer requirements.
• Prepare, issue, and reconcile invoices, ensuring alignment with contract terms and supporting documentation.
• Monitor contract balances and perform reconciliations to ensure accuracy and compliance.
• Serve as a primary point of contact for a diverse customer base, including domestic, industrial, canning, and institutional accounts.
• Interpret and apply customer credit terms when processing sales transactions and invoicing.
• Apply appropriate shipping terms (FOB, delivered, prepay and add, etc.) to contracts and shipments.
• Track and follow up on shipments to ensure timely delivery and resolution of discrepancies.
• Collaborate with internal departmentsincluding Accounting, Logistics, and Operationsto resolve contract, shipment, or billing issues.
• Maintain comprehensive records and ensure that all documentation is accurate, complete, and easily accessible.

Skills, Knowledge and Expertise

Benefits

About Trinidad Benham

We are a 100% employee-owned company offering an Employee Stock Ownership Plan (ESOP). Trinidad Benham cares about you beyond a paycheck and a benefits package. We are a culture of teamwork, creativity, pride, and ownership. Everyone at Trinidad Benham strives cohesively to offer exceptional products and service because we know our efforts result in a healthy bottom line and a thriving ESOP. We are planting the seeds for a more sustainable tomorrow. Become an owner today! Trinidad Benham Corporation is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics.