Sr. Customer Service Manager

Who are we :

We’re a leading Northeast family-owned food, agricultural products, and agricultural services organization headquartered in Pennsylvania. We provide animal nutrition and feeds; specialty protein production, processing, and marketing; on-farm protein production services; and grain, fertilizer, and ingredient procurement.

We’re a stable company with strong core values, great benefits, competitive wage structure, and a safe and healthy work environment. With over 850 team members, we're a growing company in an essential sector – agriculture!

Learn more here : https : / / www.thewengergroup.com

What your day looks like :

POSITION SUMMARY :

The Senior Customer Service Manager will lead our customer service operations with vision, integrity, and a proactive mindset. This role is responsible for driving team performance, shaping customer-centric solutions, and aligning service delivery with broader company objectives. The ideal candidate will champion operational excellence, foster a culture of accountability, and take a proactive approach to identifying sales opportunities through service interactions—ensuring every customer touchpoint contributes to growth and satisfaction.

ESSENTIAL JOB FUNCTIONS :

Leadership & Strategy

Serve as a dynamic leader who can envision and influence change to meet evolving company goals.

• Identify opportunities for improvement and innovation, and inspire the team to pursue them collaboratively.
• Take a proactive approach to shaping customer solutions and optimizing order fulfillment processes to improve lead times.
• Foster a culture of ownership by clearly defining expectations, tracking progress against goals, and holding team members accountable for deliverables and deadlines.
• Address performance gaps constructively, provide timely feedback, and implement corrective actions when necessary to maintain high standards of execution and collaboration.

Team Development

Operational Excellence

Oversee account structures and assignments within the Customer Service team to ensure clarity and efficiency.

Process Improvement

EDUCATION & EXPERIENCE :

In addition to our more traditional benefits, we also offer great perks and numerous resources for professional development and team building :

What our benefits are :

For all full-time members :

Each team member has the potential to earn a yearly bonus based on the achievement of company goals.

The Wenger Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type as protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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