EPIC AMBULATORY / LAB ORDERS SOLUTIONS ANALYST LEVEL II-LEVEL III - INSTALL

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Senior Epic Ambulatory / Lab Orders Application Analyst on our Install team supports the mission of OCHIN through complex configurations to support the Epic applications within the Epic electronic health record (EHR) software for our member clinics. This role consults with members and internal staff to provide solutions that offer accurate, secure, and efficient workflows, with a focus on quality financial outcomes for our member organizations.

Essential Duties

• Perform complex build and configuration within Epic Ambulatory Application for interfaced products as well as anything related to Orderable / Performable test or procedure.
• Prioritizes and collaborates on assigned work tasks and engages and communicates with contractor resources and Epic Verona resources to complete teamwork tasks and dependencies to meet milestones and deliverables on schedule
• Participates in planning, implementation and go-live activities for the assigned interface and project work which will include gathering specifications, discovery questions, capturing process gaps, demonstrating Epic foundation build and workflow design and tracking risk / issues and requests
• Capable of scoping new interface related build for the orders side and document requirements for scalability and training of other staff
• Provides real-time task updates to all levels of the project leadership
• Lead working sessions with OCHIN members to resolve advanced and complex integration work orders.
• Discuss and provide workflow solutions and ensure understanding of the system through hands on training.
• Serve as a subject matter expert (SME) on application across the organization.
• Lead and mentor other analysts on complex interdepartmental project work.
• Document build specifications, team processes and complex clinic workflows.
• QA complex builds, Quarterly Update (SU) modifications, and other work orders.
• Collaborate with members from other OCHIN teams to address integration issues.
• Provide elbow support to clinic staff during Go-Lives and Dress Rehearsals as needed.
• Lead trainings and workgroups for members.
• Mentor, coach, and train less experienced analysts.
• Develop and share workflow best practices.
• Travel up to 25% to support on-site software installations, 10-12 trips a year.
• Assist Project Managers in identifying system capabilities.
• Build, design, test, and document functionality of new system features.
• Provide process improvements within your application or team.
• Other duties as assigned.

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